Terms of Service

1. Who we are

NordInvoice provides an API platform for European electronic invoicing: validating documents against the official rule sets, generating network-ready invoices, delivering them over the Peppol network, and related tools such as VAT number checks.

The service is operated from the Netherlands. NordInvoice is a product of Nordreg, registered with the Dutch Chamber of Commerce (KvK) under number 42137606 and based in the Utrecht region. Our Dutch VAT identification number (btw-id) is NL005526020B24.

2. Accounts and API keys

You must provide accurate account information and keep your credentials confidential. API keys are displayed exactly once and stored by us only as a hash; treat them like passwords.

You are responsible for all activity performed with your keys. If a key may have leaked, revoke it immediately in the dashboard; revocation takes effect at once.

3. The service

NordInvoice validates UBL invoices against maintained rule sets (Peppol BIS Billing 3.0, XRechnung, NLCIUS, EN 16931), generates UBL invoices from structured data, queues and delivers documents over the Peppol network through certified access point partners, and checks VAT numbers against the European Commission’s VIES system.

Sandbox keys exercise the full API against test companies free of charge. Rule sets are updated as the underlying standards change; validation results can therefore differ over time, and that is the point of the service.

4. Your content, your responsibility

You keep all rights to the documents you submit. NordInvoice acts as a technical carrier: we check documents against formal rules and transport them, much like a postal service checks the envelope, not the letter.

The accuracy, completeness and lawfulness of invoice content (amounts, tax rates, VAT numbers, party details and the underlying commercial claim) remain solely the sender’s responsibility. A passing validation confirms conformance with the selected rule set; it is not tax, legal or accounting advice, and it does not confirm that a VAT number belongs to your counterparty or that an invoice is commercially correct.

You warrant that you are entitled to submit and send the documents you process through the service, and that they do not infringe third-party rights.

5. No storage of invoice content

Documents are processed in memory to answer your request and are then discarded. We retain metadata only: a cryptographic fingerprint, the profile used, the verdict and counts, file size, and delivery status. We cannot reproduce your invoices afterwards, deliberately.

The free browser tools that run locally (such as the invoice viewer) never upload your file at all.

6. Fees and billing

Paid plans are billed in advance, monthly or yearly, through our payment provider. Each plan includes a monthly document allowance; on paid plans, use beyond the allowance is charged per additional document at the published rates at the end of the month.

A document counts against the allowance when it is processed. Deliveries that fail are not charged. Prices are exclusive of VAT. Customers in the Netherlands are charged 21% Dutch VAT on top. Business customers elsewhere in the EU provide a VAT number that we confirm in the VIES register and are invoiced under the reverse-charge mechanism; without a confirmed number we cannot sell to them. Customers outside the EU are not charged Dutch VAT. We issue an invoice for every payment; it is emailed to you and stays available under Billing.

If a charge fails, we retry it and notify you at each of the first attempts. After the third failed attempt, sending is paused while the balance is open; receiving documents, your data and your keys stay available, and we keep retrying quietly. Sending resumes automatically as soon as a payment succeeds. If the balance is still open three weeks after the renewal date, the subscription ends and the account returns to the free tier; your data and keys are not deleted.

You can cancel at any time with effect from the end of the paid period, and resume before the period ends. Plan downgrades take effect at the next renewal.

Refunds: fees for a started billing period are not refunded, except where the service materially failed and we cannot remedy it, or where the law requires a refund. Contact [email protected] and we will look at it case by case.

7. Fair use

You must not use the service to process or deliver unlawful content, to send documents you are not entitled to send, to probe or overload the platform beyond published rate limits, or to build a service that resells NordInvoice under another name without our written consent.

We may throttle or suspend traffic that endangers the platform or the Peppol network, and will inform you when we do.

8. Availability

We operate the service with care and aim for high availability, but provide it “as is”. Delivery and VAT checks depend on third-party infrastructure (Peppol access points, the recipients’ access points and the European Commission’s VIES system), and we do not promise availability or delivery times beyond what those upstream services provide.

We may perform maintenance; where it is planned and disruptive, we announce it in advance.

9. Liability

To the extent permitted by law, NordInvoice is not liable for indirect or consequential damage, including lost profit, missed tax deadlines or claims by your counterparties arising from the content of your documents.

Our total liability for all claims in any twelve-month period is capped at the fees you paid for the service in those twelve months, or EUR 100 if you used only the free tier. Nothing in these terms limits liability for intent or gross negligence.

10. Suspension and termination

We may suspend accounts that breach these terms or endanger the platform, and will state the reason. You may close your account at any time.

On termination, API keys stop working and stored data is handled as described in the Privacy Policy: metadata is deleted, and records we must keep under tax law are retained for the statutory period.

11. Changes

We may update the service and these terms. For material changes we give at least 30 days’ notice by email; continued use after the effective date counts as acceptance. The current version is always published on this page.

12. Governing law and contact

These terms are governed by Dutch law; disputes go to the competent court in the Netherlands. The English text is binding; summaries in other languages are provided for convenience.

Questions about these terms: [email protected].